Sleepy Cat Cats Country Club OPENING HOURS:
Mon - Sat : 9-10am/5-6pm
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Greenacres
Hanscombe End Road
Shillington
Hitchin
Hertfordshire SG5 3HL
Tel: 01462 711064
Fax: 08707 062899
Skype: Cats Country Club Online status

Happy Holidays at Cats Country Club 
The Cattery from the Garden, family run on the right

Q1.  Can my cats share a run?
A.  Cats can share a run so long as they get on and obviously they need to be same "family" members, we also need to have a sharing run available. However, if we feel one of the cats is being "bullied" we may then separate them accordingly, for animal husbandry reasons.

Q2.  Do my cats have contact with other cats?
A.  No contact is allowed between cats from different "families", not surprisingly, this is a licensing condition.

Q3.  What are the opening times?
A.  09:00-10:00 & 17:00-18:00, closed Sundays, Christmas Eve & Bank Holidays for arrivals and departures.

Q4.  Can we come and view?
A.  Sure thing, we would recommend you come and visit and make sure you're happy with us and our facilities, but you don't have to and not everyone does or has the time, particularly for last minute bookings, when available time beforehand can be limited.

Q5.  I feel terrible about leaving my cat?
A.  Your cat is in good hands and will be cared for very well. To help you, we can place a photo on our cat gallery if you like so long as your cat has had time enough to relax and have it done, or we can arrange streaming video of your cats for a period of time, if you can get to a suitable broadband connection whilst you're away, please see Keeping in Touch for details.

Q6.  My cat is on medication?
A.  If your cat is on daily medication, we are happy to administer this medication - this includes insulin injections, so long as your cat is reasonably happy to receive it/them. However, we reserve the right to apply a fee for administering medications that are, or prove to be either very time consuming and/or by their very nature are difficult to administer. The nature of any medication needs to be discussed at the time of the booking. However please ensure that your cat does not require ongoing medical supervision and should not actually be boarded at your veterinary surgeons.

Q7.  Can I bring my own cats special diet?
A.  Bringing the diet your cat is completely happy with is fine with us.

Q8.  How far in advance do I need to book?
A.  We get heavily booked over peak periods, so it is advisable to try to book as far in advance as you're able to, especially if you plan to go away during the peak holiday periods. We can accommodate changes to bookings in line with our T & C's. The more in advance any changes are, generally, the easier they can be facilitated - we do also try to accommodate last-minute bookings wherever possible.

Q9.  Are there any age restrictions for my cats?
A.  No, not really, if the cats are old enough to be owned/innoculated, then they're old enough to stay with us! Getting cats used to staying away when they're young makes it a lot easier in the years to come too - kittens adapt really quickly actually. Conversely, we have had cats stay as old as 22 yrs - although they tend to not go outside very much and more often have an internal only run, kittens often likewise.

Q10.  My cat is a very fussy eater?
A.  We cater for most diets, however we can't cater for absolutely everything, let us know your requirements if obscure and we can talk it through.

Q11.  I am concerned about the space available for my cats?
A.  Firstly, all licensed catteries have to comply with the annual licensing/animal husbandry requirements. Secondly, particularly in surroundings cats are not fully used to, almost without exception, cats will tend to find a small corner to "adopt" - if it were a strange house instead of a boarding cattery, they would probably be located under a bed or a sofa! In any case cats sleep around 16 hours a day and so usually just curl up, particularly if unsure of their position. We feel that satisfying yourself with the people and the cats environment is probably more relevant as is security, as distinct from petsitters or neighbours, who with the best will in the world, may not see the cat(s) for days at a time if they have outside access, as the cat may be outside on its' own vacation for extended periods of time.

Q12.  My cat is very old and shy?
A.  We are very used to cats of all ages. We would however advocate older cats have an internal only run, as some with failing sight, hearing and weaker back legs can find it difficult to get back inside. Many older cats merely only move to eat, use the facilities and then return to their bed - great life ain't it!?!

Q13.  My cat has never been to a cattery before?
A.  Kittens and younger cats are usually very quick to adapt to the environment here. Some older cats that have never been to a cattery may take a little longer and we do our best to help them settle in, but time to adjust is what is really needed here. Some cats will almost always keep themeselves to themselves, this is fine, as we always take our queue from them, you have to! We have many cats who stem from rescue homes, despite understandable concerns from owners, about returning their cats to captivity, actually these cats are very often some of the first to realise that they're actually in a caring, safe and sound environment, maybe they remember being caged, well fed and looked after, rather than some of their prior experiences of abuse. However your cat reacts, it is the surety of them still being around on you returning from your holiday which is the bottom line of what you're really buying into with a boarding cattery such as ours.

Q14.  Can I bring toys in for my cats?
A.  Certainly, although apart from kittens, when not actively being played with, grown cats don't really ever seem to make much use of them whilst here, see Q.11. Some sleeping materials not freshly laundered and so smelling of home though, is well worth thinking about bringing however. We don't provide cat bedding as the norm.

Q15.  My cat is from an animal shelter?
A.  Probably 60% maybe more cats that come here have been through a re-homing exercise, or have been abused and so re-homed at some stage. Funnily enough, they're usually the cats that relax quite quickly - we believe it's because they actually feel quite secure in a caged/cattery environment - and that they quite literally view it as being home from "a home" that they once had - caring, safe, warm, fed and no abuse.

Q16.  How will my cat react to being in a cattery?
A.  Many of the answers in this faq part address this question, however most cats, particularly if not used to going to a cattery, tend not to move around very much and just find and nestle into a corner and this tends to be exacerbated for short stays - where time to settle is limited. Slightly nervous cats observe and take stock in a way that only cats can and that cat owners are only really equipped to imagine..!! Many cats don't eat much for 48 hours, sometimes less, sometimes more, also, as before, short stays tend to precipitate this kind of behaviour, as they're just not really sure what's going on. The general proximity to numerous other cats sounds, smells and visually may well be unsettling too to start with, rather like taking a cat to the vet - where they just stay still in their carriers and "observe". However it is true to say that many also seem to enjoy "Cat Watch". Youngers cats, particularly those that have been used to catteries from an early age however, are generally very versatile and all cats ultimately manage and adapt just fine, it's just level and degree. Sometimes a cat will ignore its' owner on their return, or even go outside and be reluctant to return to the carrier box, by no means is this abnormal, neither will it happen every time. It may take a while for your cats' behaviour to return to normal once home again, as it is by then back in another almost alien/different sounding, smelling environment. It may well be that your cat fusses you once back home and makes a point of sitting on your lap and seeks re-assurance and then purrs more loudly than you are able to previously remember it ever having done before - all these things can happen and they are typical behaviours - they aren't bad news! :)